Who we are

Coach Pty Ltd is a team of workforce communication experts with Australia’s only workforce-wide program purposed to prevent and eliminate counterproductive staff communication patterns. We work closely with leading national peak bodies, charities and the Chair of the Heads of Workplace Safety Authorities—collaborating on organisation-wide initiatives to raise workplace psychosocial safety, workplace culture and team performance.

We are obsessed with one thing: The thousands of interactions that take place each day in the workplace and how to make those interactions productive, positive and performance-enhancing. With a unique focus on helping organisations grow flourishing communication cultures, we bring to our clients our distinctive coaching approaches and models; workforce-wide on-line culture programs; and a suite of practical, highly tailored 360 feedback tools for leaders and educators— all developed on the fundamental premise — the great communicators always own the game.

With a highly accomplished team of coaches, consultants and business support stars, Coach works with large and small organisations in the public and private sector throughout Australia and internationally.

““Coach is making a tangible difference to how we present our message today.””

— Client Testimonial

The Science

In most organisations, the thing we talk about least is how we talk to each other.

Within around one-eightieth of a second, a threatening signal—say a condescending look or a negative retort—will travel from the limbic brain to the pre-frontal cortex: shrinking our oxygen and glucose supply, slowing our response times, making us feel foggier, more uncertain, less confident.

Repeated negative communication behaviours are the enemy of good decision-making, idea-sharing, creativity, problem-solving, listening and reasoning—all processes needed for business to flourish.

However, when team members feel safe and free from threat, their higher order executive functions thrive—maximising short-term memory, motivation, creativity, learning, planning, information processing and strategic thinking.

At Coach we recognise that productivity and business results—as well as staff wellbeing, retention and attendance—are directly proportional to the social safety provided by positive and safe communication practices in the workplace: trading on the premise that, in any market or business environment, the great communicators always own the game.

Eliminating workplace bullying takes a culture-wide approach.

In the face of a workplace bully, most of us will either avoid or align—seeking to either minimise or maximise our association with that threat in order to stay safe. Sadly, both of those strategies only give bullying more oxygen. Let us change that for you. We will show you a new way—empowering your people with higher order skills to directly, respectfully disallow unsafe communication behaviour. Equipping all of your people to talk about how they talk to each other creates positive self-responsibility and, ultimately, transforms from within the communication culture of your organisation.

““Workplace bullying costs Australia between $6 and $36 billion every year.””

— The Productivity Commission

““In Education, more than 95% of staff in schools have experienced some form of workplace bullying.””

— Duncan, 2015

““The major causes of ‘workplace incivility’ are emotional contagion (copying the poor behaviour of others), organisational change, job insecurity, job demands and low collegial support.””

— Work & Stress Journal

““Worldwide, actively disengaged workers—those who are negative and potentially hostile to their organisations—continue to outnumber engaged employees at a rate of nearly 2 to 1.””

— Gallup

““Around 70% of employees are currently being bullied or have been bullied in the past.””

— Australian Psychological Society

““More than 91% of employees spend a large portion of their day frustrated by their co-worker’s dysfunctional behaviour and regularly think about quitting their jobs.””

— Roxanne Emmerich

““In the Health sector, communication failures account for the overwhelming majority of unanticipated adverse events in patients. Research shows that the solution lies in creating a common language and creating an environment that feels safe to team members so they will speak up when they have concerns.””

— Leonard, Graham & Bonacum